Refund Policy

1. Overview

This Refund Policy outlines how we handle returns, exchanges, and refunds for orders placed through huangdeliver.shop. Our goal is to ensure a fair and smooth experience for all customers.

2. Return Eligibility

• Items must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 30 days of delivery.
• Proof of purchase (such as order confirmation or receipt) is required.
• Certain items (e.g., personalized or hygiene-related products) may not be eligible for return.

3. Return Process

To initiate a return, please contact our customer service team with your order details. After approval, you will receive instructions on how to return your item safely.

Please do not send items back to us without prior authorization, as unapproved returns may not be processed.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Refund processing times may vary depending on your payment provider.

5. Exchanges

If you received a defective or damaged product, we will gladly exchange it for the same item or issue a refund. Please contact us promptly with photos and details of the issue.

6. Non-Refundable Items

The following items are non-returnable and non-refundable:

• Gift cards or promotional vouchers
• Downloadable software or digital products
• Customized or special-order items
• Products marked as “final sale”

7. Shipping Costs

Customers are responsible for paying the return shipping costs unless the item is defective or incorrectly shipped. Shipping fees are non-refundable once an order has been processed and shipped.

8. Damaged or Lost Packages

We take great care in packaging, but if your order arrives damaged or goes missing during transit, please reach out to our support team immediately. We will assist in filing a claim with the shipping carrier and provide a replacement or refund where applicable.

9. Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it falls under our return and refund policy guidelines.

10. Contact Information